Questions?
We understand that exploring the unique offerings of a head massage or other services at Imperial Retreat can be thrilling yet daunting, especially for newcomers. Whether it's your first visit or you're a seasoned massage enthusiast, our dedicated team is here to assist and accompany you on this revitalizing journey.
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Do I need to book in advance for treatments and sessions at Imperial Retreat?Yes, we recommend booking 24 hours in advance to ensure availability for your preferred time and service. You can simply make a reservation through our website, or you can book via our online chat, email, or by giving us a call at 647-800-0600.
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Can I choose the head staff for my treatment?Absolutely! You may request a specific head staff when booking your appointment, and we will do our best to accommodate your preference based on availability.
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Can my friend and I get the head massage done at the same time?Definitely! We can accommodate up to nine (9) guests at once. Please do let us know if you do want to have group bookings so we can schedule you at the same time.
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How early should I arrive for my appointment?We suggest arriving at least 15 minutes before your scheduled appointment to allow time for a smooth check-in, a moment to unwind, and to enjoy our relaxation amenities before your session begins.
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What should I prep for my appointment?To prepare for your appointment, we recommend arriving with hair that has been detangled to the best of your ability. While we do detangle your hair before the treatment, excessively tangled hair may deduct time from your head massage session. Upon arrival, all guests will be given a set of new disposable massage clothes to change into. Additionally, we kindly ask that all jewelry be removed prior to the treatment.
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What are the benefits of Imperial Head Massage?Our head massages not only relieve tension and promote relaxation but also improve circulation and aid in the prevention of headaches. The treatment incorporates essential oils and techniques that target pressure points to enhance overall wellness.
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How long should I expect to be for at my head massage?For every head massage appointment, we require an additional 15 mins for the consultation and the follow up. For example, if you are booked for an 1 hour Imperial Head Massage session, please plan to be in our location for a total of 1 hour and 15 mins.
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Will the head massage affect my hair color or keratin?All of our ingredients are safe for any kind of treated hair! However, if you had recently done any kind of chemical services within a week before your appointment, there is a chance that the color/keratin may lift during our detoxing process. Therefore, we recommend guests to wait at least ONE week after any kind of hair treatment before receiving a head massage. We also recommend waiting at least ONE week after having a head massage before doing any kind of chemical services. You wouldn’t want to apply chemicals to a freshly cleaned scalp!
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Can you do a head massage for guests with braids, dreadlocks, and/or extensions?Due to the nature of our treatment and the tools used, it is best suited for hair that is all down and can be brushed through. If you have braids, dreadlocks or extensions, we recommend undoing them before your appointment to ensure the best and most enjoyable experience.
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Are there any contraindications for head massage at Imperial Retreat?Certain conditions may require consultation before treatments. Please inform us of any medical conditions, allergies, or pregnancy when booking, so we can advise you on suitable services and customize your experience safely.
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Can I record myself during the service?Once in the massage rooms, all cell phone usage will be prohibited. Please set your phone to silent mode and set it aside before starting the appointment.
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Please be aware that the head massage is not a substitute for any medical attention. Guests with any underlying problems or concerns should speak to their doctor before coming for a head massage. Imperial Retreat will not perform services for anyone with any of the following cases. It is a contraindication for safe and effective treatment.
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Pregnancy: Our pressure point massage is quite effective. A pregnant women's body has a different hormone balance. Allergic reactions to certain products and sensitiveness to the treatment is unpredictable.
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Injuries, dislocations or post surgery: We do not wish to place any additional risk to your recovery. Please consult your doctor and provide written approval. Without a doctors consent, regrettably we are unable to proceed with a treatment.
Please let us know of your symptoms and proceed with a booking:
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Baldness or Alopecia: For our guests with little or no hair, we still offer shampoo, conditioner, and massage. Guests can enjoy longer massage if they would like to skip the hair treatment. We have heard positive effects of scalp massage for hair growth.
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Non Contagious dandruff, psoriasis and dermatitis: If the condition is light (without bleeding, pain and inflammation), our head massage treatment can be good for the scalp. We cleanse the scalp that might have accumulated sebum. We apply detoxifying haircare products on the scalp, which combined with massage increases blood circulation that brings nutrients to skin cells.