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Terms & Conditions

Imperial Retreat's Terms & Conditions are a set of legal terms defined to govern the activities of the visitors on our website and the relationship between the site visitors and Imperial Retreat. These terms must be adhered to by all visitors to protect both the visitors and Imperial Retreat from any potential legal exposure. Our Terms & Conditions are specifically tailored to the nature of our services, ensuring a transparent and secure experience for all.

In general, our Terms & Conditions cover the following aspects:

Services: Unfortunately, for all massage services we cannot accept any refund request, all services (including massage packages) purchased, booked or completed services are final and non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 24 Hours of booked appointment. Services cannot be refunded because of concerns or expected results. We are committed to assisting our guest with all their concerns and shall advise for correction in post-treatment protocol and regimen to be followed. It may require a follow-up visit at our location for free consultation.

Promotional or Special Offer Items: On Sale and Special offers items and services are non-refundable; any deposit for booking services is also non-refundable. Rescheduling of appointment can only be done at least 24 hours in advance.

Gift cards, Gift Certificates and Packages: We cannot refund on Gift Cards, Massage Gift Certificates, Massage Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Massage Gift Certificates or Massage Packages can be exchanged for other services.

Products: Unused and unopened products in the original package can be requested for exchange within 1 week with proof of purchase.

Imperial Retreat Gift Voucher

Voucher Validity: The gift voucher is valid only for the specific service indicated and must be redeemed before the "Valid Until" date stated on the voucher. After the expiry date, the voucher will no longer be valid, and any remaining balance will be forfeited.

Non-Refundable and Non-Transferable: The gift voucher is non-refundable and non-transferable. It cannot be exchanged or redeemed for cash or any other services/products.

Service Tax and Gratuities: The recipient of the voucher is responsible for any applicable service tax, including the Harmonized Sales Tax (HST), as well as gratuities. The voucher value covers the service only; taxes and gratuities must be paid separately at the time of service.

Advance Booking Required: Services must be booked in advance, and the use of this voucher must be mentioned at the time of booking. Please present the voucher upon arrival at the spa.

No Combination with Other Offers: The gift voucher cannot be combined with any other offers, discounts, or promotions. It is valid only for the service indicated and cannot be used in conjunction with other deals.

Lost or Stolen Vouchers: Imperial Retreat is not responsible for lost or stolen gift vouchers. Lost or stolen vouchers will not be replaced.

Voucher Acceptance: The gift voucher is valid only at Imperial Retreat and must be presented in its original form. Copies or reproductions of the voucher will not be accepted.

Right to Modify: Imperial Retreat reserves the right to make any changes or updates to these terms and conditions at any time without prior notice.

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